Update: Canonical managed services and Ubuntu support during COVID-19 outbreak

This article was last updated 2 year s ago.


SUMMARY

Canonical’s fully managed OpenStack, Kubernetes, Kafka, Elastic, Postgres and other open source stacks, are operating at full SLA.

Ubuntu and broader open source support services are unaffected and our teams have adjusted schedules to allow for colleagues to be out sick while maintaining full coverage in the months to come. 

Security update coverage is similarly resilient.

We are now 100% remote, and can sustain that posture indefinitely.

100% REMOTE

With remote colleagues by default, and a policy of flexible office work, Canonical was well placed for the adjustments needed globally to slow the spread of COVID-19. We have given our teams space and time to ensure those vulnerable close to them are shielded as possible, and to enable them to make any needed childcare arrangements.

We have moved the teams who previously did work in offices – finance, design, inside sales and device enablement – to remote work, and assigned mentors to those groups for the transition.

READINESS

We have planned for up to 15% of our colleagues to be unable to work at any given time, either personally ill or taking care of someone in the immediate family who is ill. All service delivery teams have the needed capacity and have adjusted schedules accordingly.

UPDATES

Additional updates will be posted on https://ubuntu.com/blog and communicated on social media (Twitter, LinkedIn, Facebook). Please follow those for regular news.

ABOVE AND BEYOND

This is a testing time for everyone. We feel privileged to have a well-established pattern of remote work and our team have been glad to help others by sharing our experience of distributed collaboration and operations. Please lean on us, we stand ready to help.

Mark Shuttleworth, CEO, Canonical

Smart operations, optimal architecture, better pricing.

OpenStack and Ubuntu bring automated deployment and management that help you optimise infrastructure costs — no matter your industry or use case.

Find out how OpenStack will work for you ›

Newsletter signup

Get the latest Ubuntu news and updates in your inbox.

By submitting this form, I confirm that I have read and agree to Canonical’s Privacy Policy.

Related posts

OpenStack with Sunbeam for small-scale private cloud infrastructure

Whenever it comes to a small-scale private cloud infrastructure project roll-out, organisations usually face a serious dilemma. The implementation process...

Accelerating AI with open source machine learning infrastructure

The landscape of artificial intelligence is rapidly evolving, demanding robust and scalable infrastructure. To meet these challenges, we’ve developed a...

Unlocking Edge AI: a collaborative reference architecture with NVIDIA

The world of edge AI is rapidly transforming how devices and data centers work together. Imagine healthcare tools powered by AI, or self-driving vehicles...