Ubuntu Pro
Security, support and managed open source for enterprises
Future-proof the full stack, from the data centre to containers to the database, LMA, server and cloud-native applications with open source software support from Canonical.
Ubuntu Pro is a single, per-node package of the most comprehensive enterprise security and support for open source infrastructure and applications, with managed service offerings available.
Enterprise Linux and open source support services
Canonical provides 24/7, open source software support for the full stack. Customers can choose between two support offerings – Ubuntu Pro + Infrastructure and/or Applications support.
Ubuntu Pro + support
Applications
Security and support for open-source database, LMA, server and cloud-native apps.
- Security patching for over 25,000 packages in Ubuntu Universe and Main repositories
- 10 years of support for Ubuntu LTS releases
- Bug-fix and operational support for open source database, LMA and cloud-native apps
Infrastructure
Security and IAAS support for open source infrastructure.
- Security patching for more than 2,500 packages in Ubuntu Main repository (after 5 years of free LTS security patching)
- 10 years support for Ubuntu LTS releases
- Bug-fix and operational support for OpenStack, KVM, MAAS, LXD, Ceph
The most comprehensive Linux enterprise subscription
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24/7 phone support
Direct 24/7 access to our world-class enterprise open source support team through our web portal, knowledge base or via phone.
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Support for OpenStack, K8s, LXD, MAAS and Ceph
A single subscription for security and support of Ubuntu and a range of infrastructure.
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NGINX and PostgreSQL support
Enterprise-grade security and support for a portfolio of open source database, LMA, messaging and cloud-native applications.
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Compliance, certification and hardening
Ubuntu powers mission-critical workloads, with FIPS 140-2 certified modules, CIS hardening and Common Criteria EAL2 certification.
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Managed Open Source
Get up and running in no time with Managed OpenStack, Managed Kubernetes and Managed Apps offerings.
Apps support
Full-stack support for open source apps with quick response time guaranteed through subscription SLAs. Quickly resolve technical support issues with your key applications wherever they are running.
PostgreSQL
MySQL
OpenJDK
ROS
Apache Zookeeper
RabbitMQ
Memcached
Squid Apache
Bind
OpenLDAP
Nagios
Apache
NGINX
containerd
NodeJS
Mailman
Vault
Grafana
Filebeat
MariaDB
etcd
Telegraf
Prometheus
Graylog
Apache Tomcat
Samba
Kubeflow
Anbox Cloud
Read the whitepaper ROS support with ROS ESM ›
Ubuntu Pro
| Solution | Scope | Ubuntu Pro (Infra-only) + support | Ubuntu Pro + Infra support | Ubuntu Pro + support |
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| Security patching | Ubuntu Main repository |
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| Ubuntu Universe repository | – |
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| Kernel Livepatch |
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| 24/7 support | Ubuntu Server |
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| Kubernetes |
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| LXD |
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| OpenStack |
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| Ceph/Swift |
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| MAAS |
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| Applications | – | – |
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| Systems management | Landscape |
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| Compliance and certification | FIPS 140-2 Level 1 certified crypto modules |
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| CIS Benchmark |
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| Common Criteria /EAL2 |
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Support for AWS, Azure and GCP with Ubuntu Pro
On Amazon AWS, Microsoft Azure, and Google Cloud, you can purchase Ubuntu Pro with the most comprehensive security and compliance features included by default.
A choice of two support levels
Choose from two support level SLAs: weekdays or 24x7 support coverage.
| Ubuntu Pro + weekday support Standard | Ubuntu Pro + 24/7 support Advanced | |
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| Phone and ticket support |
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| Severity 1 response time | 4 hours | 1 hour |
| Severity 2 response time | 8 business hours | 2 hours |
| Severity 3 response time | 12 business hours | 6 hours |
| Severity 4 response time | 24 business hours | 12 hours |
Not sure which support level you need? If you have questions about which support level is right for you, please contact us.
Education discounts
To support those using Ubuntu in schools, research and academia, Canonical is pleased to offer a discount programme for approved institutions. Please mention your interest in this programme in your conversations with our team.
ESM maintains Interana's system security while upgrading
Rather than compromising security and rushing the upgrade from Ubuntu 14.04 LTS, Interana turned to Canonical and ESM to ensure their upgrade rollout was secured and controlled
Learn how ITstrategen keeps their applications secure with Ubuntu
The security of customer data is of the utmost importance to ITstrategen, which is why Ubuntu is their server operating system of choice.
Read the case studyFrom VMware to Open Source
Are you looking for VMware alternatives? Think open source: the world's leading software portfolio. Open-source software enables you to build fully functional cloud infrastructure while ensuring TCO reduction and innovation advances.
